LAX - Los Angeles International Airport
 
 
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85%
Of Travellers
Recommend This Lot
Based on 180 verified reviews
The Park at LAX

11333 S. La Cienega blvd, Los Angeles, CA 90045
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Brand new Indoor/Outdoor parking facility. Clean, well-lit, and professionally maintained, The park at LAX provides a first-class parking environment for your vehicle. Open 24/7, so there's no waiting, we offer both indoor and outdoor pricing options.

Outdoor Parking: Please add $1.00 per day for SUVs, Trucks and Vans.
Customer Reviews
  06/27/2011

DO NOT PARK HERE.... Let me say, I wish I would have read these reviews prior to parking here. ugh I wish I would have went with others, even if they were higher.

here's what happened. I arrived last night from my flight @ the time I told them I would get in. I followed their instructions about calling once I'm off & ready w/ luggage (this time I had no checked bags, so I was ready to go) I called as soon as I was outside at 10:14 & the guy told me they had a guy in the area & he would be there to pick me up in a few. 20 minutes later, nothing. I called & asked for a ETA as I had an event that I was to be at last night & he said "there's a accident there at the airport & he was stuck in all this traffic... he'll be there in a bit" 15 minutes later (35 min total since I called) I called & asked what was going on? he said "my driver is there he'll be there in a few" & I said 'where at exactly" as I'm tired of being lied to. & he said "he's at tom bradly airport" (well duh)& I said "I know that, where at exactly... what terminal?" and he mumbled & finally just said 'between 3 & 4" (I was at 5) so I said 'good if he's not here in 10 minutes, I'll be calling to take a cab to you guys that you can pay for." I asked a few drivers of various shuttle companies if there was a accident on the way or in the airport & they said nothing at all. in the mean time I spoke with the LAX pd & asked if there was any accidents just to make sure & they said nothing at all, it's all traffic but no incidents. so I was lied to. not cool. all I ask for is honesty & they could have said 'he'll be leaving soon & or there is traffic" don't lie. 10 minutes passed (45 min since I called) & I was just about to call again & here comes the shuttle finally. here's where it gets horrible. I was standing, off to the side of many people so I stood out & he clearly saw me w/ the yellow contract in my hand. I waived & he acknowledge me & pulled in. I got off the curb to walk to the door & he kept driving!!! I started running after him (he didn't even stop as they're all supposed to) & knocked on the side of the door & he kept driving. I had to chase him & finally had some others help me by really pounding on the door. I was clearly being treated like this cause they thought I impatient (now we're at 50 minutes since I called them when i could have been home by this time) i asked him why he just ignored me & he wouldnt give me a answer. I then asked him where this so called accident was at & he was like throwing his hands up & saying 'o it was over there' & i asked him again. i wanted specific streets so i could avoid that route on the way home & his story started to change. said there was a fire at LAX, which this is not true. i caught him on his lie & said "u said there was a accident on the way, now you're saying there's a fire? i checked w/ the sheriffs here @ the airport as well as various other shuttle drivers & they know nothing... please tell me where this was so I can avoid it on my way home" & he would not give me a answer for the life of me. I finally just said 'I'm done" as he or this company wasn't worth my time. when I got to the facility, my car was out front so I went in to pay. I told the guy how disappointed I was as I have used their company a few times before & was happy for the most part with it, but this incident has sealed the deal for no longer using their service. I gave great referrals to a lot of friends about them & clients & I will make sure they're aware of this. the guy at the desk just did the whatever apology that they're instructed to give & offered no recourse. I did tell the guy I didn't deserve to get lied to & simply telling me the truth would have been acceptable. I get it...its LA. traffic is a bitch. the driver stood by to hear what I was gonna say & just started going off in Spanish so I couldn't understand to the guy at the desk & clearly was mad that I knew I was being lied to. the guy at the desk had to tell him to calm down. I paid my bill & went to my car. Now here's where it gets EXTREMEMLY FUCKED UP! I get to my car to find that my door is fucked up & they did something internally to the door so it wouldn't shut. it was just hanging there (they did 'shut it' but it didn't catch so my door was open) it wouldn't close at all! now mind u... why didn't the guy inside tell me this as I paid? why did he wait for me to find it? He then claims my door was like that all the time & I asked why they didn't call me?? I know they did this in revenge to me calling for a eta about my car. This has never happened to my car & was deliberate. the driver started laughing when he saw my reaction to my car & was a complete ass. i tried to look up the LAX PD # but was so shooken up as i was in tears. I didnt do anything to deserve this & they were assholes. the guy behind the desk didn't want me to call the cops & decided to come out & help me. meanwhile it's almost midnight & landed almost 2 hrs ago & still dealing with this. they fixed my hinge but i will never forget this expierence. i wanted to call the cops but i was just drained, miss my event & it wouldn't have gotten me anywhere. please avoid this place at all cost!
Katrina K. - Los Angeles, CA

  04/01/2013

Price is not exactly the same as you post on the website including extra charge for the minivan.
David L. - Thousand Oaks, CA

  05/18/2011

Nice shuttle and professional driver.
Longest wait time to get the shuttle from the parking and from the airport. Looks like they have only 1 shuttle and location is almost 15 min away from airport so wait time could be 30 mins one way. I had to wait 20 min at the time of parking to get shuttle and 25 mins at the airport while coming back.
N S. - Los Angeles, CA

  03/24/2012

I will never park here again, here's why:

Drop off went seamless and we were off and running on our family trip. On arrival we were picked up in a decent time frame when we get to our car they collect there fee and then they tell me we cannot find your keys. So the attendant goes outside looking through cars that came in that morning looking for my keys still nothing. They ask me do you have a spare at home I say yes 2hrs away by now I am behind the counter looking for my own keys while the attendant is checking other people in. This goes on for over an hour we are tired and hungry and just want to go home, but we can't - we are captive by these clowns who lost our keys.

After awhile longer I ask the attendant what are you going to do, he says oh I found your keys - what a relief. I asked for a refund for the lack of service - they offered to wash my car I refused we had been there long enough they did give me a 27.00 refund it was like pulling teeth to get.

To Top it off we go to get in the car and I see 2 new scrapes on the front fender of the car that were not there when we dropped it off.
Frustrated - High Desert

  03/05/2012

The shuttle driver was reckless and speeding. It was not a professional driver and we felt unsafe. We did make it to and from the airport on time and the car was in the same condition, but it was definitely a budget experience and I'm not sure it's worth the savings with such a sketchy shuttle.
Mary C. - Santa Monica, CA

  07/09/2013

Don't use this facility! I booked indoor valet. However, when we picked up our car, our car gets dust & poops all over!! What kind of indoor valet is that?? No, I never ever use this facility!!
hare - CA

  04/29/2013

Everything is great on the way into drop your car off. All the pain starts on when you land back home and are ready to be picked up. The flyer suggests you call the Shuttle when you are already at the curb. I would recommend doing this once you arrive at the baggage claim as it will undoubtedly take them 30+ minutes to pick you up. If you don't have baggage I would just call once you land. You hate to do this strategy with them but I felt like it wasn't in their best interest to communicate with you effectively regarding the pick up.

The first time around the shuttle even missed me. They could have easily called/texted whatever but left it up to me to call them 3 times from the curb after a tiring long flight. Once I was picked up late Sunday night the driver even took people out of our way to another location to drop them off which added even more time. I ended up waiting an hour to be dropped back to my car. Other than that, the staff is actually very friendly and empathetic. I guess they are just busy because they compete on price.
Brandon C. - Orange, CA

  04/11/2013

I am not going to lie, driving up I was less than impressed. I walked in and no one came up to me for a full 2 minutes. After I was noticed everything went up hill, and it was a pleasant experience. I would say pay a few extra $$ and go for the indoor parking.
Steph - West Hollywood, CA

  04/27/2013

This facility had the best price in relation to location, just off the 405 and Imperial Highway. Shuttle waiting times about 15 minutes going out and coming back, which is OK for the price paid (we parked for more than two weeks due to an international vacation trip). Price paid at vehicle pick-up was exactly as quoted, and the staff was friendly and efficient. I will park here again without hesitation.
Bo F. - Escondido, CA

  04/29/2013

The facility was a tiny bit out of the way, but that's to be expected at LAX. When we arrived, we had to wait a little while for someone to come to the desk and help us, but once they did the staff was very friendly and we had a great conversation with our shuttle driver and fellow passengers about good spots to visit in Mexico.

After calling for the return shuttle, they arrived promptly and had the car ready to go as soon as we showed up. And the price is right! Very satisfied and will definitely use their services in the future!
Andy N. - San Luis Obispo, CA