|
ANA |
Delta Air Lines |
Industry Average |
Check In / Security Wait Time |
172,109,000.00 |
4.40 |
4.06 |
Airport Terminal |
323,895,000.00 |
4.37 |
3.98 |
Checked In Luggage Handling |
143,567,000,000.00 |
4.44 |
3.97 |
Carry On Luggage Handling |
3,416,540,000.00 |
4.61 |
4.12 |
Flight Delays |
5,916,850,000.00 |
4.22 |
3.89 |
Seat Comfort |
2,549,660,000.00 |
4.21 |
3.45 |
Inflight Entertainment |
35,743,700,000.00 |
4.38 |
3.32 |
Inflight Food / Drinks |
19,871,300,000.00 |
4.32 |
3.25 |
Cabin Crew |
22,462,800,000.00 |
4.29 |
4.07 |
Aircraft |
1,938,470,000.00 |
4.35 |
3.98 |
Loyalty Program |
43,842,400.00 |
4.44 |
3.71 |
Brand Appeal |
4,613,470,000.00 |
4.43 |
3.76 |
|
Overall Rating |
8,013.25 |
4.18 |
3.78 |