| |
ANA |
Delta Air Lines |
Industry Average |
| Check In / Security Wait Time |
172,109,000.00 |
4.40 |
 4.06 |
| Airport Terminal |
323,895,000.00 |
4.37 |
3.98 |
| Checked In Luggage Handling |
143,567,000,000.00 |
4.44 |
3.97 |
| Carry On Luggage Handling |
3,416,540,000.00 |
4.61 |
4.12 |
| Flight Delays |
5,916,850,000.00 |
4.22 |
3.89 |
| Seat Comfort |
2,549,660,000.00 |
4.21 |
3.45 |
| Inflight Entertainment |
35,743,700,000.00 |
4.38 |
3.32 |
| Inflight Food / Drinks |
19,871,300,000.00 |
4.32 |
3.25 |
| Cabin Crew |
22,462,800,000.00 |
4.29 |
4.07 |
| Aircraft |
1,938,470,000.00 |
4.35 |
3.98 |
| Loyalty Program |
43,842,400.00 |
4.44 |
3.71 |
| Brand Appeal |
4,613,470,000.00 |
4.43 |
3.76 |
| |
| Overall Rating |
8,013.25 |
4.18 |
3.78 |
