|
Delta Air Lines |
American Airlines |
Industry Average |
Check In / Security Wait Time |
4.40 |
407,459,000.00 |
4.06 |
Airport Terminal |
4.37 |
280,305,000.00 |
3.98 |
Checked In Luggage Handling |
4.44 |
3,695,400,000.00 |
3.97 |
Carry On Luggage Handling |
4.61 |
27,699,300,000.00 |
4.12 |
Flight Delays |
4.22 |
1,071,560,000.00 |
3.89 |
Seat Comfort |
4.21 |
97,429,700,000.00 |
3.45 |
Inflight Entertainment |
4.38 |
393,532,000,000.00 |
3.32 |
Inflight Food / Drinks |
4.32 |
45,589,800,000.00 |
3.25 |
Cabin Crew |
4.29 |
168,921,000,000.00 |
4.07 |
Aircraft |
4.35 |
68,810,100.00 |
3.98 |
Loyalty Program |
4.44 |
77,102,900.00 |
3.71 |
Brand Appeal |
4.43 |
104,799,000.00 |
3.76 |
|
Overall Rating |
4.18 |
868,358.00 |
3.78 |