| |
Delta Air Lines |
American Airlines |
Industry Average |
| Check In / Security Wait Time |
4.40 |
407,459,000.00 |
 4.06 |
| Airport Terminal |
4.37 |
280,305,000.00 |
3.98 |
| Checked In Luggage Handling |
4.44 |
3,695,400,000.00 |
3.97 |
| Carry On Luggage Handling |
4.61 |
27,699,300,000.00 |
4.12 |
| Flight Delays |
4.22 |
1,071,560,000.00 |
3.89 |
| Seat Comfort |
4.21 |
97,429,700,000.00 |
3.45 |
| Inflight Entertainment |
4.38 |
393,532,000,000.00 |
3.32 |
| Inflight Food / Drinks |
4.32 |
45,589,800,000.00 |
3.25 |
| Cabin Crew |
4.29 |
168,921,000,000.00 |
4.07 |
| Aircraft |
4.35 |
68,810,100.00 |
3.98 |
| Loyalty Program |
4.44 |
77,102,900.00 |
3.71 |
| Brand Appeal |
4.43 |
104,799,000.00 |
3.76 |
| |
| Overall Rating |
4.18 |
868,358.00 |
3.78 |
