| |
Air Canada |
United Airlines |
Industry Average |
| Check In / Security Wait Time |
1,605,540.00 |
2.88 |
 4.06 |
| Airport Terminal |
1,967,290,000.00 |
2.93 |
3.98 |
| Checked In Luggage Handling |
28,431,100,000.00 |
2.99 |
3.97 |
| Carry On Luggage Handling |
46,846,300,000.00 |
3.23 |
4.12 |
| Flight Delays |
11,153,500,000.00 |
2.63 |
3.89 |
| Seat Comfort |
17,790,000,000.00 |
2.59 |
3.45 |
| Inflight Entertainment |
31,992,500,000.00 |
2.35 |
3.32 |
| Inflight Food / Drinks |
19,824,500,000.00 |
2.32 |
3.25 |
| Cabin Crew |
7,030,100,000,000.00 |
3.04 |
4.07 |
| Aircraft |
710,162,000.00 |
2.97 |
3.98 |
| Loyalty Program |
2,761,090,000,000.00 |
2.69 |
3.71 |
| Brand Appeal |
185,190,000.00 |
2.39 |
3.76 |
| |
| Overall Rating |
18,450.60 |
2.58 |
3.78 |
