| |
Air Canada |
United Airlines |
Industry Average |
| Check In / Security Wait Time |
7.37 |
2.88 |
 4.06 |
| Airport Terminal |
133.32 |
2.93 |
3.98 |
| Checked In Luggage Handling |
803.40 |
2.99 |
3.97 |
| Carry On Luggage Handling |
32,093.40 |
3.23 |
4.12 |
| Flight Delays |
1,592,450.00 |
2.63 |
3.89 |
| Seat Comfort |
30,237,300.00 |
2.59 |
3.45 |
| Inflight Entertainment |
369,322,000.00 |
2.35 |
3.32 |
| Inflight Food / Drinks |
2,863,120,000.00 |
2.32 |
3.25 |
| Cabin Crew |
9,475,520,000.00 |
3.04 |
4.07 |
| Aircraft |
13.43 |
2.97 |
3.98 |
| Loyalty Program |
26.50 |
2.69 |
3.71 |
| Brand Appeal |
41.89 |
2.39 |
3.76 |
| |
| Overall Rating |
5.22 |
2.58 |
3.78 |
