| |
Air Canada |
American Airlines |
Industry Average |
| Check In / Security Wait Time |
363,319,000,000.00 |
3.25 |
 4.06 |
| Airport Terminal |
2,123,650,000,000.00 |
3.10 |
3.98 |
| Checked In Luggage Handling |
578,657,000,000.00 |
2.88 |
3.97 |
| Carry On Luggage Handling |
145,902,000,000.00 |
3.26 |
4.12 |
| Flight Delays |
22,173,600,000,000.00 |
3.09 |
3.89 |
| Seat Comfort |
332,300,000,000.00 |
2.92 |
3.45 |
| Inflight Entertainment |
2,342,740,000,000.00 |
2.70 |
3.32 |
| Inflight Food / Drinks |
2,672,010,000,000.00 |
2.53 |
3.25 |
| Cabin Crew |
616,913,000,000.00 |
3.03 |
4.07 |
| Aircraft |
376,623,000,000.00 |
3.12 |
3.98 |
| Loyalty Program |
2,236,830,000,000.00 |
3.03 |
3.71 |
| Brand Appeal |
2,384,290,000,000.00 |
2.73 |
3.76 |
| |
| Overall Rating |
359,158,000,000.00 |
2.79 |
3.78 |
