You guys are my parking garage of choice at LAX. The attendants in the garage are a real plus, and they are always very helpful and very pleasant to deal with. I love the fact that the shuttle is always waiting to take me to the airport. I get to the terminal faster with you than with anyone else (including lot C). The only small room for improvement is waiting time for the shuttle at the terminal. I generally see a few Wally Park shuttles as well as some others go by before your shuttle arrives (even having called to request one). However it is never too long a wait, and it is a small price to pay for the great service, convenient location, and quick getaway from garage to airport.
At check out clerk tried to charge additional $60 + . Took care of it once I showed receipt. She looked a little frazzled at the time....maybe too many phone calls, dispatch, and check out of clients. Seamed like passenger seat may have been adjusted, don't know why....Overall OK.
Keith M. - Carpinteria, CA
Got in and out easily. Just wasn't that easy to find it at first but I was running late to my flight and they were working with me to have a shuttle ready and there it was even though we still had several others join us I made it to the terminal in good timing. Just booked with them again hopefully ill have a similar or even better experience.
One of the dudes there even remembered me parking there 4 days earlier, it was nice to know that I wasn't just some face in the crowd.
Daniel S. - Long Beach, CA
Having read the previous reviews, I was prepared. The location is convenient and since it's next to the Hilton, it was easy to find. Once in the parking structure it was a little confusing, but we didn't get lost! We had valet parking, so we drove right up to the reception area and were checked in. It would be much better if they would help you take your bags to the shuttle area. On our return we waited about 10-15 mins after we had called for the shuttle. The desk person said that if we ever arrive after 11pm, there is only one shuttle, maybe that is why some have had to wait longer. My criticism again is that the shuttle drops you off at the wait area and you have to schlep your luggage to the reception area and then they load your luggage. Other valet services I have used take care of your luggage from shuttle to car trunk while you pay. Overall it was good, but I may check out others next time.
I have parked here in the past with somewhat mixed results on shuttle recovery, but this time was very prompt, partially by luck I think. The airport security staff also uses the shuttle now, so the rounds appear to be more frequent. The ability to take your keys with you when self parking as opposed to stacked parking is limited, since the single spots fill up with building tenants by 6 am.
The tip by another reviewer to add time to the end of your pickup time also worked well in the event there was a delay. I have another trip planned soon and will use the lot again. The entire experience was excellent.
When we were going to catch our flight, we had a hard time locating the parking lot, the sign was seen at the last minute and that is only because we were going slow. They do need more signs directing people, it is very misleading. Once we found the area, the guy there told us where to park and the shuttle was waiting. Coming back though, we waited 1/2 hour and after 2 phone calls of them telling us they were on their way, showed up. We got to the car and our car had another car parked behind us and they did not take the keys from the driver. Luckily there was an area that the attendant was able to get the car out, which was not an easy task because of the beams in the parking lot. Don't think I would do this company again.
Michael D. - Long Beach, CA
I have been a long time customer... I used the discounted price plan for the first time. Shuttle to the airport was unusually small... never seen that small size before.
Harold G. - Calabasas, CA
Saturday at 10pm LAX was quite insane with the an abundance of competitors shuttles for parking and hotels coming and going. When the Park Air Express Shuttle made it to the pick up the driver was patient and made it to the curb to board me safely. This is a great parking facility. I come her 1st before any other.
You need more shuttles. More frequent and less crowded. Our shuttle was packed and we waited longer than we wanted to.
Steve D. - Beverly Hills, CA
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